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Actual
Target
9. Phone Calls
Non answer (including referral to answer message) rate below 5% *(3)
13.5% < 5%
10. Staff Safety and Health
Average annual man hours lose through accident occurring during the year
- less than 2.5
0.04 < 2.5
To complete the follow through actions from the October 2010 safety culture
survey and re-survey
1
1
Staff turnover - < 15%
10.8% < 15%
Days lost per employee for sick periods of 2 or less days - < 5
0.015
< 5
11. Development
To have at least 3 electrical or lines trainees
8
3
To expend $60,000 in supporting community projects
$30,000 $60,000
12. Generation
The plant is available for at least 90% of time *(4)
89%
90%
To receive no notices of non-conformance with safety or resource management
requirements
0
0
13. Metering
To adopt a programme for on-network meter changes to advanced meters
Delayed
To commence rollout in Ohakune - completion by winter 2012
Delayed
*(1) There is insufficient data to measure as the closure date is set by the Electricity & Gas Complaints
Commission.
*(2) There is no measure for this indicator. Reference to other measures under Customer Satisfaction.
*(3) The actual performance measure includes calls that were directed to the ‘Call Back’ function, which
automatically answers calls after 15 seconds.
*(4) Target not met due to maintenance undertaken at two schemes in the month of March when water levels
and electricity generation capacity was low.
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