Tainui Group Holdings
Annual Report
2013
13
At the
we continued to be proactive. The
highest possible service levels and
concentration on the source of
earnings is key to delivering a good
outcome. As a result, patronage has
increased. We’re pleased with how
it is being managed by ACCOR. The
hotel has cemented in its position
as a quality offering in the broader
Aucklandmarket. The Novotel brand
works well across many segments,
including domestic and international
travellers, flight crews, government
agencies and the general public.
and
At
we’ve appointed a
Centre Manager, Assistant Manager,
MarketingManager, two Facilities
Managers, a Caretaker and three
Customer Service Representatives.
These changes have enabled the
company to delegate considerable
authority to teammembers.
Three years ago TGH
set a target of a 10
per cent per annum
cumulative growth
in cash earnings. By
2013 we had achieved
it, despite the
ongoing backdrop of
the Global Financial
Crisis.
It was a challenge which came in two
parts.
The first was to concentrate on the core
business, maximising earnings and
minimising costs. It’s vital the original
assets wewere entrustedwith continue
to bemanaged in a professional way. As
the business increases in complexity,
we’ve addednewresources and
consolidated internal processes so all our
assets perform to expectations. It also
means seniormanagement can continue
to concentrate on growing the business.
The second was to complete key
developments, most notably
at
and the
. That heavy
capital investment in the retail and
hospitality sectors has been gradually
reduced, falling from $56 million to
$21 million this year.
As the business
increases in
complexity,
we’ve added new
resources and
consolidated
internal processes
so all our assets
perform to
expectations.
Novotel
Auckland
Airport has
four and a
half star
rooms
263
69,000
people visited The
Base on Boxing
Day, 2012
is the largest retail centre in
New Zealand, so being sure the team
take action for the right reasons, and in
the right way, is important. On Boxing
Day last year we hadmore than 69,000
people there, with very few incidents.
The same figure in 2011 was 60,000,
and in 2010 it was 40,000.
Retailing had a tough year in 2012.
has 190 tenants, so there is a
spread of business models and tenants
competing in theWaikato market.
Large format retail is well patronised in
good and bad times. We were therefore
highly selective in the tenant mix and
the standard of the offering presented
to customers. We also aim to have
strong relationships with both existing
and prospective tenants. Our strength,
above all, is our commitment to
Te AWA, The Base, Hamilton.
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